A sad BART Commuter

To the SF BART representatives ....

I have tried all means of trying to communicate my grievances about the problems on the Fremont-Hayward line since the past few weeks. But I dont think I have yet received any satisfactory explanation to how a sub-station problem like the one that occured on May 11th - can take 2 months to repair in today's age and specially when the BART ridership is at an all time high.

To-date since May 11th
-- I have seen at least 3 people faint on the train thanks to the sweltering heat and the crowds
-- I have noticed people lose temper thanks to the packed crowds (and tensions thanks to that)
-- As a daily commuter from Fremont from SF - I have travelled around 10-15 times standing all the way (the other times I hav avoided by travelling back all the way upto 16th Street from Embarcadero to get a seat)
-- Have got up at least 3 times to give someone my seat (mostly ladies or old people)-- Erratic timings of trains (trains from Fremont to SFO leave at any arbit times - its impossible to plan anything)

All this given that Fremont and Union City have probably the largest community of BART riders. These days people beyond Union City dont stand a chance of getting a seat (sometimes not even people from Union City).

It almost feels like no one cares as to what happens to commuters on the Fremont line. As it is we had trains only once every 15 mins ...now even thats an old story ..a luxury ... I have tried speaking to BART employees at stations and also called the BART Customer Service line but everyone seems so apathetic to our plight.

I sincerely hope that something is done to address the concerns of thousand of riders like me.

-A